How does your Unconditional Risk-Free Money Back Guarantee work? How quickly will I receive my purchase? What happens if I received my item but it is damaged? What methods of payment do you accept? What is PayPal? Can you invoice me for my order? What is your email privacy policy?

How does your Unconditional Risk-Free Money Back Guarantee work? If you are not completely satisfied with your Diamond Luster Wax purchase, please notify us by e-mail as soon as possible. We offer you the option to choose another of our Diamond Luster products of your choice or you may request a refund. We will provide exchange/refund instructions via email.  We cannot extend a refund for merchandise returned after 30 days of your receiving delivery. ----------------------------------------------------------------------------------------------- How quickly will I receive my purchase? Your order will be shipped via USPS Priority Mail within 2 business days from receipt of payment. In most cases we get our orders out in just 1 day!  Please allow 2-3 business days from the shipping date for delivery. If you've given us a valid email address, you'll receive tracking information.  Delivery Tracking and Insurance is included with every order. ----------------------------------------------------------------------------------------------- What happens if I received my item but it is damaged? We take many precautions to assure your order will arrive safely. But if the merchandise is lost, damaged, or broken during shipment, please e-mail us and inform us within 10 days of receipt of your order. USPS Delivery Confirmation and Insurance is included with every order.  All claims must be filed within 10 days. ----------------------------------------------------------------------------------------------- What methods of payment do you accept? We gladly accept Mastercard, Visa, Discover, and PayPal.   You can shop at www.diamondlusterwax.com online with confidence. We have partnered with Authorize.Net, a leading payment gateway since 1996, to offer safe and secure credit card and electronic check transactions for our customers.   The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through the credit card and electronic check processing networks (see an online payments diagram). The company adheres to strict industry standards for payment processing, including: ·         128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions. ·         Industry leading encryption hardware and software methods and security protocols to protect customer information. ·         Compliance with the Payment Card Industry (PCI) Data Security Standard. Accept Credit Card Payments   For additional information regarding the privacy of your sensitive cardholder data, please read the Authorize.Net Privacy Policy. We also give our customers the option to pay using PayPal.  Please note that we do not accept Amercian Express at this time. ----------------------------------------------------------------------------------------------- What is PayPal? PayPal makes it easy to send money from a variety of sources (like your credit card or bank account) to a variety of recipients such as an online store – without sharing your financial information. So the online store never sees your credit card number or your banking information. PayPal is: Fast PayPal lets you instantly send payments online using your bank account, credit card, and other sources. No more waiting for the mail or standing in line at the bank.     Easy Make payments securely with the click of a button. Secure Your financial information is never shared, so we never see your credit card or bank account numbers. Plus, PayPal’s experienced fraud prevention team helps fight fraud before it happens. Global PayPal is trusted worldwide, with more than 100 million PayPal accounts and growing. PayPal is accepted by hundreds of thousands of businesses across the globe. Free It’s free to pay for purchases or send money to anyone with an email address in 190 countries and regions.   Can you invoice me for my order? Sorry, we do not ship orders to our customers on an invoicing arrangement.  All orders mut be paid in full before it can be shipped.  We gladly accept Mastercard, Visa, Discover and PayPal.  Please note that we do not accept Amercian Express at this time. What is your email privacy policy? Email Privacy Policy We have created this email privacy policy to demonstrate our firm commitment to your privacy and the protection of your information. Why did you receive an email from us? If you received a mailing from us, (a) your email address is either listed with us as someone who has expressly shared this address for the purpose of receiving information in the future ("opt-in"), or (b) you have registered or purchased or otherwise have an existing relationship with us. We respect your time and attention by controlling the frequency of our mailings. How we protect your privacy We use security measures to protect against the loss, misuse and alteration of data used by our system. If you have questions about our policy, email us at Sharing and Usage We will never share, sell, or rent individual personal information with anyone without your advance permission or unless ordered by a court of law. Information submitted to us is only available to employees managing this information for purposes of contacting you or sending you emails based on your request for information and to contracted service providers for purposes of providing services relating to our communications with you. How can you stop receiving emails from us? Each email sent contains an easy, automated way for you to cease receiving email from us, or to change your expressed interests. If you wish to do this, simply follow the instructions at the end of any email. ----------------------------------------------------------------------------------------------- Questions?  Email us at diamondlusterwax@gmail.com and we'll reply right away!