Do I need to be a member of PayPal or have a PayPal Account to pay with a credit/debit card?
No. You can pay with your credit/debit card (Visa, MasterCard, American Express, and Discover) — all without having a PayPal account or being a Paypal member! If you have difficulty placing your order online, you may call us directly and we'll be happy to process your order over the phone!
What methods of payment do you accept?
We gladly accept Mastercard, Visa, Discover, American Express, and PayPal. You can shop at www.diamondlusterwax.com online with confidence. We have partnered with PayPal, a leading payment gateway to offer safe and secure credit card transactions for our customers. You can pay with your credit/debit card (Visa, MasterCard, American Express, and Discover) — all without having a PayPal account.
Industry-Leading Use of Encryption.
Safeguarding your financial and personal information is one of our most important priorities. That’s why PayPal automatically encrypts all sensitive information sent between your computer and their servers. Information is protected by SSL with an encryption key length of 168 bits (the highest level commercially available). Your personal information is stored on PayPal's servers and heavily guarded, both physically and electronically. To further shield your credit card and bank numbers, they do not directly connect their firewall-protected servers to the internet. To learn more about how PayPal protects buyers, visit Buying Safely.
Can you invoice me for my order?
Sorry, we do not ship orders to our customers on an invoicing arrangement. All orders mut be paid in full before it can be shipped. We gladly accept Mastercard, Visa, Discover and PayPal. Please note that we do not accept Amercian Express at this time.
Do you accept CODs for purchases?
We do not accept COD.
How quickly will I receive my purchase?
Your order will be shipped via USPS Priority Mail within 2 business days from receipt of payment. In most cases we get our orders out in just 1 day! Please allow 2-3 business days from the shipping date for delivery. If you've given us a valid email address, you'll receive tracking information. Delivery Tracking and Insurance is included with every order.
Do you accept purchases from outside the United States?
Sorry - only purchases from within the United States can be accepted at this time.
Why do the shipping rates seem so high?
We strive to deliver our merchandise to you the most economical, fastest, and safest method so we ensure that our products are reaching you quicker and without breakage! We have searched for a vendor who can deliver this service to us and have found the the US Postal Service is the most reliable and has had the least amount of incidents where merchandise is not in prime condition when you receive it. We do not inflate our shipping prices - we charge our customers the same amount as calculated by the USPS - so we charge actual shipping rates only. In most cases, savings is passed on to you by using the flat rate delivery method. If you feel your order can be shipped via USPS Priority Mail for less than stated, please don't hesitate to call us! We will review your order taking into consideration the weight and the delivery zone (your zip code). If we can ship for less through the USPS, we'll be happy to make that accommodation!
How does your Unconditional Risk-Free Money Back Guarantee work?
If you are not completely satisfied with your Diamond Luster Wax purchase, please notify us by e-mail as soon as possible. We offer you the option to choose another of our Diamond Luster products of your choice or you may request a refund. We will provide exchange/refund instructions via email. We cannot extend a refund for merchandise returned after 30 days of your receiving delivery.
What happens if I received my item but it is damaged?
We take many precautions to assure your order will arrive safely. But if the merchandise is lost, damaged, or broken during shipment, please e-mail us and inform us within 10 days of receipt of your order. USPS Delivery Confirmation and Insurance is included with every order. All claims must be filed within 10 days.
What is your email privacy policy?
Email Privacy Policy
We have created this email privacy policy to demonstrate our firm commitment to your privacy and the protection of your information.
Why did you receive an email from us?
If you received a mailing from us, (a) your email address is either listed with us as someone who has expressly shared this address for the purpose of receiving information in the future ("opt-in"), or (b) you have registered or purchased or otherwise have an existing relationship with us. We respect your time and attention by controlling the frequency of our mailings.
How we protect your privacy
We use security measures to protect against the loss, misuse and alteration of data used by our system. If you have questions about our policy, email us at
Sharing and Usage
We will never share, sell, or rent individual personal information with anyone without your advance permission or unless ordered by a court of law. Information submitted to us is only available to employees managing this information for purposes of contacting you or sending you emails based on your request for information and to contracted service providers for purposes of providing services relating to our communications with you.
How can you stop receiving emails from us?
Each email sent contains an easy, automated way for you to cease receiving email from us, or to change your expressed interests. If you wish to do this, simply follow the instructions at the end of any email.
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Who do I contact if I have questions?
Please feel free to contact us with any questions you have. Our "Contact Us" page lists our email, telephone and business hours.
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